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Shipping & Returns




THANK YOU
THANK YOU FOR ORDERING FROM 22PARADISE SWIMWEAR. 22PARADISE IS PASSIONATE ABOUT ENSURING THAT YOU ARE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF YOU HAVE QUESTIONS ABOUT YOUR ORDER, PLEASE CONTACT THE CUSTOMER CARE DEPARTMENT AT 
CUSTOMERCARE@22PARADISE.COM. ALL ITEMS ARE QUALITY CONTROLLED AND CHECKED FOR ANY FAULTS BEFORE THEY ARE SHIPPED TO OUR CUSTOMERS. SHOULD YOU RECEIVE AN ITEM THAT IS NOT IN PERFECT CONDITION PLEASE CONTACT OUR CUSTOMER CARE IMMEDIATELY.
ORDERS CANNOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES WHICH ARE NOT AVAILABLE THROUGH POSTNL EPS. ORDERS CANNOT BE SHIPPED COD.

 

SHIPPING

SHIPPING COST IS PAID BY THE PURCHASER AND IS A FLAT RATE DEPENDING ON THE SHIPPING METHOD YOU CHOOSE. THE SHIPPING FEE WILL BE ADJUSTED UPON CHECKOUT BASED ON THE DESTINATION OF YOUR ORDER.

WHEN YOUR ORDER HAS BEEN DISPATCHED, A CONFIRMATION EMAIL WILL BE IMMEDIATELY SENT TO YOUR NOMINATED EMAIL ADDRESS WITH A TRACKING NUMBER. IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL, PLEASE EMAIL US AT CUSTOMERCARE@22PARADISE.COM. WE AIM TO SHIP ANY ORDER AS SOON AS WE CAN. AFTER THE ORDER HAS LEFT OUR WAREHOUSE THE ESTIMATED DELIVERY TIME WILL BE BETWEEN 2 - 10 WORKDAYS, DEPENDING ON THE DESTINATION. IF A SHIPMENT HAS BEEN SENT BUT IS NOT RECEIVED, THE RECEIVING PARTY HAS THE RESPONSIBILITY OF CONTACTING THE SHIPPER BUT WE WILL DO OUR BEST TO ASSIST YOU. IF YOU ARE NOT COMPLETELY SATISFIED OR IF THERE IS A DISCREPANCY WITH YOUR ORDER, PLEASE RETAIN ALL DOCUMENTATION/PACKAGING AND CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO CUSTOMERCARE@22PARADISE.COM.


SOME DELIVERIES MUST BE SIGNED FOR. PLEASE ENSURE YOUR DELIVERY ADDRESS IS ATTENDED AND PROVIDE A BUSINESS ADDRESS WHERE POSSIBLE, OR SUCH OTHER ADDRESS WHERE SOMEONE WILL BE ABLE TO SIGN FOR THE DELIVERY BETWEEN 9AM AND 5PM. WE ARE UNABLE TO REDIRECT ORDERS ONCE ITEMS HAVE BEEN DISPATCHED.


SHIPPING INTERNATIONAL
FOR SHIPPING OUTSIDE OF THE NETHERLANDS AND THE ISLAND OF CURACAO, WE USE POSTNLEPS. ONCE YOUR PARCEL HAS BEEN DISPATCHED A UNIQUE TRACKING NUMBER WILL BE SENT TO YOUR NOMINATED EMAIL ADDRESS. YOU CAN TRACK YOUR PARCEL AT WWW.INTERNATIONALPARCELTRACKING.COM. DELIVERIES WILL USUALLY ARRIVE WITHIN 2 - 10 WORKDAYS FROM THE DATE OF SHIPMENT. PLEASE NOTE THAT ORDERS OF MULTIPLE ITEMS MAY BE SHIPPED IN MORE THAN ONE PACKAGE. THIS WILL BE INDICATED BY MULTIPLE TRACKING NUMBERS ON YOUR SHIPPING CONFIRMATION EMAIL. 

 


LOCAL & INTERNATIONAL RETURNS

WE WILL HAPPILY EXCHANGE OR REFUND FULL PRICED ITEMS. ANY SHIPPING COSTS THAT INCURRED FOR RETURNING ITEM(S) TO 22PARADISE FOR AN EXCHANGE OR REFUND WILL NOT BE COVERED OR REIMBURSED BY US.

 

WE HAVE A 14-DAY RETURN POLICY. ALL RETURNS OR EXCHANGES MUST BE SENT BACK WITHIN 14 DAYS OF RECEIPT. WE RESERVE THE RIGHT TO REFUSE RETURNS THAT ARE (1) SHIPPED AFTER THE 14-DAY GRACE PERIOD; (2) NOT IN THE ORIGINAL, UNDAMAGED PACKAGING; (3) WORN; (4) ALTERED; (5) WASHED; (6) OR DAMAGED IN ANY WAY. ALL TAGS MUST BE FULLY ATTACHED AT THE TIME OF RETURN. PLEASE INFORM US BY EMAIL AT RETURNS@22PARADISE.COM BEFORE YOU MAIL THE ITEM BACK TO US. MENTION YOUR ORDER NUMBER AND THE REASON FOR YOUR RETURN OR EXCHANGE. A RETURNS NUMBER WILL BE ALLOCATED WITH A RETURNS DELIVERY ADDRESS.

 

FOR INTERNATIONAL RETURNS WE ADVISE YOU TO USE A REPUTABLE COURIER COMPANY OF YOUR CHOICE. TO ENSURE YOUR ITEM IS RECEIVED WITHIN THE ACCEPTED TIME FRAME PLEASE USE AN EXPRESS POSTAL SERVICE.ONCE WE RECEIVED THE PARCEL BACK WE WILL UNDERGO A QUALITY REVIEW. YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH THE STATUS OF YOUR RETURN. ONCE ITEMS HAVE BEEN RECEIVED ACCORDING TO THE ABOVE-MENTIONED CONDITIONS WE WILL SEND YOU A CORRECT ITEM OR REFUND THE PRODUCT PRICE BACK TO YOUR ORIGINAL METHOD OF PAYMENT. REFUNDS WILL BE PROCESSED UP TO 10 DAYS AFTER RECEIPT AT OUR WAREHOUSE AND WILL BE ISSUED IN THE SAME FORM AS THE INITIAL PAYMENT. WE DO NOT REFUND DUTY, TAX, HANDLING CHARGES, ORIGINAL OR RETURN SHIPPING CHARGES.  FOR INTERNATIONAL RETURNS WE RECOMMEND THAT YOU INSURE YOUR PACKAGE AND USE A SHIPPER WHICH ALLOWS YOU TO TRACK YOUR PACKAGE.

 

THE SHIPPER MUST MAKE ALL CLAIMS FOR PACKAGES LOST OR DAMAGED IN TRANSIT. 22PARADISE IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING OR DELIVERY DUE TO FORCES OUTSIDE OF OUR CONTROL SUCH AS WEATHER. 22PARADISE DOES NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION IN THE EVENT THAT A RETURN PACKAGE IS LOST, STOLEN OR MISHANDLED. WE RESERVE THE RIGHT TO REFUSE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE RETURN REQUIREMENTS AT 22PARADISE’S SOLE DISCRETION.

 

END OF SEASON SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

 


CONTACT US
WE ARE ALWAYS PLEASED TO HEAR FROM OUR CUSTOMERS. IF YOU HAVE ANY QUESTIONS OR FEEDBACK ABOUT OUR WEBSITE OR PRODUCTS, DO NOT HESITATE TO CONTACT US. WE WILL BE DELIGHTED TO ANSWER ANY QUESTIONS YOU MAY HAVE. YOU CAN SEND US AN EMAIL TO HELLO@PARADISE.COM
, OR VISIT US AT:

22PARADISE
GENERAAL VETTERSTRAAT 55
AMSTERDAM, THE NETHERLANDS
+31620164994

KVK 70680752 

BTW NL200414690B01

 

 

 

 

 

KVK CUR 138602 - CRIB 102420518 - BTW NL200414690B01
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